The Key to a Functional Implementation
Here’s the thing no one says about an ERP implementation: it’s not really about the system.
Now don’t get me wrong. There are certain things that an ERP needs to be able to deliver – compliance, core accounting, business management. But at the end of the day, a new tool is just that: a tool. In order to be functional and useful, it needs to implemented correctly in your business.
Here at Eide Bailly, we believe in functional implementations. We know that behind every great, shiny new business system is a team that needs to be able to use it. And in order to capitalize on a new software implementation, you need to consider the processes and people as part of the solution.
Behind every process is a human.
This is my mantra. And it is the key to a functional ERP implementation in your business.
I have the privilege of supporting both my fellow consultants and our client’s businesses as they implement NetSuite. It is a transition that takes time, countless meetings, and many, many decisions. Often, people tire of the process. It’s just transactions moving through a system, after all.
But I believe that these implementations are much more than just transactions and data. Because “behind every process is a human.” The decisions you make during this time will have a real-world impact on your team and your business. Forgetting this will leave you with an ERP that simply will not function correctly.
I have seen this unfold firsthand when the manufacturing plant that my dad worked for moved to a new software. I watched as he went from loving his work to a place of dejection and bitterness.
“They sit in meetings all day and have no idea how their decisions affect us here on the floor.”
At the time, I had brushed this off as a simple complaint from an aging man in a changing business. But fast forward seven years and I was meeting with a company who had self-implemented their NetSuite ERP. They had jumped in and found themselves in an inventory nightmare. The individual tasked with picking orders was often only able to successfully pick one in every four orders. And as I met with the founder and CEO, my dad’s sentiments on functional implementations came flooding back.
The CEO was grappling with the level of effort it would take to correct the implementation’s deficiencies when I reminded him why we needed to fix this.
“Think about the people who you’ve hired to do these jobs. They can’t go home at the end of the day and feel satisfied with the job they’ve done. Is that the kind of environment you want for your business?”
In the end, the company made the decision to re-invest in the solution – which was ultimately an investment in the job satisfaction and happiness of their employees.
Because, to be functional, your ERP needs to work with your business. It should be your top employee, pulling its weight with your team and making their jobs easier, not more cumbersome. Not something to work around or simply put up with. Behind every process is a human, and behind every functional ERP implementation is a focus on how your business needs to function.
See how we helped another company take charge of their inventory woes with a functional NetSuite ERP implementation.