How to Pick the Right NetSuite Consultant
When you’re ready to implement NetSuite, you want to be sure you’ve got a good partner on your side. The right NetSuite consultant can make or break your project, so how do you go about picking the right one?
Just typing “best NetSuite consultant” or “NetSuite solution provider” into Google is no way to make this decision. Anyone can claim to be the best. After all, it’s the internet. Credibility must always be questioned, and you need to do your research.
Word of mouth and recommendations from NetSuite themselves can be a great place to start. From there, there are a number of “industry standard” questions you should ask before hiring a NetSuite consultant.
Questions to Ask a NetSuite Consultant
- Number of successful NetSuite implementations
- Experience related to your industry
- How they would approach your specific requirements/needs
- Number of consultants devoted to your project
- The team’s certifications and experience
- Who will be your primary contact
- Project timeline and end-user training expectations
- And most importantly, what their clients have to say about their work
Tailor the questions to your project. So if you don’t have a defined scope, ask how they would gather your requirements for your NetSuite implementation. What steps would they follow?
If you have a NetSuite module or a business process that is very specific to your business, be sure to probe your NetSuite consultant about it. How they would approach your situation? Have they had similar experiences in the past? How did those projects go? The more you can get a potential NetSuite consultant talking about what the know and have done, the better. This is where you will be able to tell if they are a fit with your culture and needs.
The Importance of Good References
Now, we’re not discrediting the importance of the other questions. But does it get any better than hearing feedback directly from their previous customers?
References and case studies are a great way to measure a NetSuite consultant. This is where you can separate the NetSuite consultants that are all talk and those that actually have the chops. Because you can’t sensor client feedback. It’s either good, or it’s not.
When a NetSuite implementation partner knows what they’re doing – and does it well – they can reach almost hero status with their customers. Having experience is only one piece. Having positive experience is the key. If a NetSuite consultant has the experience and it’s had a positive outcome, their clients should be willing to sing their praises.
Full disclosure: We may be a little bias here. We have some clients that really love us. But that doesn’t discredit the value of listening to customer testimonials. Every business and NetSuite implementation is different, and no one NetSuite partner is right for everyone. Find your fit by asking the questions, drilling into your needs, and asking for real client stories to make sure your NetSuite consultant measures up.
By the end of your ERP implementation, you should be able to say this about your NetSuite consultant: